With a strong team of well-trained and experienced engineers, Product Support and Training Division of Gigabyte Networks provides pre-sales and post-sales support and training to the wide range of academic and research institutions and corporate clients. Providing quick, accurate, precise and ready-to-use information to the customers form the primary objective of the division.
Through these presentations, the customer gets the first-hand feel of the product of his interest, its application and utility. The presentations are bundled with a number of live demonstrations, case studies, industry applications and user stories addressing his area(s) of interest. The technical support team extensively works with the customers and assists them in selecting the right tool.
The engineers carry out product installation at the customer’s site immediately after the delivery of the product and provide a brief orientation to the customer. This helps our customers to start experimenting on the tool or executing the projects without any undue delay.
We provide introductory, intermediate and advanced training at cost on our products to help the users get hands-on-experience and explore the tool further. The training is conducted by expert trainers and employ highly interactive teaching methodology. This assists the users to quickly learn to use the tool in an effective and efficient way. As an obvious outcome of these interactive training, the organizations get a large pool of human resources ready to execute their projects in a short period. These sessions are customized on the basis of the user’s present awareness about the product, area of his interest, his learning style and ability.
We also conduct short-term workshops on our products. Our past experience shows that the participation in these workshops has proven to be a catalyst in widening and consolidating application spectrum using our world-class products and have led to a concrete understanding of the utility of the tool. Interestingly, this provides a platform for a very thought-provoking interaction among the user community coming from diverse technical fields and exchange of innovative ideas.
At Gigabyte Networks our priority is to build a very strong, mutually-beneficial and long-lasting relationship with our customers. As a part of this philosophy, we provide unparalleled post-sales technical support to our customers till they don’t need us. Our customers get the necessary information quickly which reduces their development cycle, project execution time and time to market the product and leads to optimized utilization of available resources.
Gigabyte Networks has been providing Scientific and Statistical solutions to Engineering and R&D Organizations in India for over a decade.